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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: October, 2021
Oct 22, 2021

Everest Group recently published its new assessment of Microsoft Dynamics 365 service providers, and lead author and practice director Abhishek Mundra joins us to discuss the report's findings. The report evaluates service delivery factors across some of the most recognizable names in the Microsoft channel, including a few we rarely hear about in the context of Dynamics 365.

We do not get into details on any specific service provider, but we discuss topics raised in the report like adoption trends, industry specialization, measuring Dynamics 365 customer satisfaction, and the mix of Dynamics customers from the SMB sector up through large enterprises.

Abhishek also offers some perspective on how his team's findings on Dynamics 365 services compare with services in competitors' channels  like Oracle, SAP, Salesforce, and more.

Show Notes:

  • 1:30 - About Abhishek, his work, and Everest Group's latest Dynamics 365 Services Assessment
  • 4:15 - Who uses a services assessment and how it is developed
  • 6:30 - Headline findings about D365 services
  • 11:30 - Why Microsoft continues to fight against Oracle & SAP for large enterprise ERP & CRM wins
  • 15:30 - Trends in services industry specialization
  • 23:00 - Why are some of the partners Everest Group evaluated so low profile in the Dynamics market?
  • 25:00 - Evaluating talent across service providers
  • 27:30 - How satisfied are D365 customers?
  • 29:30 - Why organizational change management seems to be gaining traction in the Dynamics 365 channel
  • 31:30 - Recommendations for strategic planning and vendor selection
  • 36:00 - How SIs are building and executing on their industry strategies
  • 38:30 - Observations on strategic discipline and bets for the future among executives at service firms
  • 41:30 - How to parse consultant-speak when researching this space

References:

Oct 13, 2021

Cynthia Priebe of New View Strategies joins us for a conversation following her article and presentation on how to best use the Dynamics 365 Business Central EFT data exchange definitions and assisted setup. These capabilities offer a lot of potential value for Business Central users without the help of developers or administrators, she says. But the setup is not always straight forward, and we discuss some of the points she has made already and how MSDW readers have reacted to her findings.

 

Show Notes:

  • 2:00 - Learning styles for BC capabilities
  • 3:00 - Challenges of learning how to work with EFT data exchange definitions and assisted setup
  • 7:00 - BC's terminology - North America compared to other regions
  • 8:30 - Troubleshooting errors in the tools like payment exports
  • 10:15 - Dealing with the pressure of being wrong in front of a client
  • 13:00 - Adapting to a SaaS ERP that gets frequent updates
  • 14:45 - What else data exchange definitions can do for customers
  • 17:30 - Reducing manual work: tackling this challenge at a hands-on level
  • 19:00 - Why consultants should train BC customers to do more themselves
  • 22:00 - What Cynthia is working on next
  • 24:00 - The excitement and adjustments around frequent release waves and monthly updates
Oct 11, 2021

It's about time for another news roundup from our editorial team. We look at new product launches, Microsoft Dynamics and Azure partner news, new sales figures, and some of the most popular article contributions from subject matter experts.

 

Show Notes:

1