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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: December, 2019
Dec 10, 2019

Mariano Gomez is a Microsoft Dynamics GP expert, but he has also been focusing on the Power Platform for some time – not only learning for his own work but creating walkthroughs, demos, and presentations for the community. And he is often able to tie those Power Platform findings back to GP, as he is doing in a new three-part video series on Power Automate and its new (still in preview) UI flows tool.

On this episode, Mariano discusses his findings from working on a range of Power Platform scenarios, how it impacts his day job as director of technology services at Mekorma, and the implications of these new tools on ownership of older ERPs.

Show Notes

  • 2:00 – Ways the GP community can make use of Power Platform
  • 3:30 – What to be caution about with preview products from Microsoft
  • 6:00 – Breaking down Power Automate use cases into practical steps
  • 9:00 – Looking at the business user's perspective on Power Platform
  • 11:00 – How to talk to both developers and business users
  • 13:00 – How could the desktop automation aspect of Power Automate and other RPA solutions change the outlook of GP solution owners for technical modernization?
  • 17:30 – Why it is valuable to show customers more than one way to use Power Platform to achieve similar automation goals.
  • 22:45 – Why GP users might find Power Automate a better option than GP macros for automating repetitive activities.
  • 26:00 – Will Power Platform serve as a preferred area of investment for GP customers over ERP upgrade or migration?
  • 31:00 – How Mekorma is incorporating elements of the Power Platform into their product development and internal operations.
  • 37:30 – What Mariano would like to see improved next in the Power Platform
  • 39:00 – Why Teams is so important to the future of business applications
Dec 5, 2019

On this episode, our resident online marketing expert Marilou Barsam chats with Marleen De Winter, director of marketing at Integrity Data. They are looking at the recently revealed findings of the 2019 MSDW marketing research study, and Marleen explains how some of those results and trends relate to her teams' efforts and observations in the Dynamics ecosystem.

One such finding points to a notable shift in what Dynamics users expect when they land on ISV websites. Comments from users indicate that as part of their online search and buy process, they are looking for specific information on pricing, more demos and trials, and overall , a clearer roadmap to the right sales contact at your company.

Marleen shares with us how their company has addressed  some of these issues. As part of our conversation she discusses how their company undertook a comprehensive home page design with drop-downs and trails pointing to separate product suites, produced demo videos by product specific sales people, added ROI calculators and customer testimonials, and highlighted a strong "Call to Action" to actually bring the user to the appropriate sales contact

Tune in to hear how these changes have improved Integrity Data's online close ratio and get specific tips for your own website.

Dec 2, 2019

Microsoft ISVs that have invested in upgrading  their solutions from Dynamics AX to Dynamics 365 for Finance and Operations (D365FO) are working with a mix of cloud customers today – some that have upgraded (or re-implemented) and others that are new to the product.

On this episode of our AX to D365FO Upgrade Journeys series, To-Increase CEO Luciano Cunha discusses how his company, a longtime Microsoft ISV, has made investments over several years and across different departments and business practice areas to meet the needs of the D365FO market. While D365FO seems to be hitting its stride in terms of stability and maturity, ERP competition remains fierce, and buyers are still stuck with consequential decisions throughout the purchase, implementation, and post-deployment phases of D365FO solution ownership.

Show Notes

  • 1:30 - Luciano's history at To-Increase and rising to his latest role as CEO
  • 4:45 – The impact on an AX or D365FO customer of working with multiple ISVs
  • 6:00 – Upgrading an AX ISV solution to D365FO vs re-implementing it
  • 9:15 – How many of an ISV's AX customers have moved to D365FO so far?
  • 10:45 – Should SMB customers consider moving to AX 2012 before D365FO?
  • 14:00 – The enterprise AX customer's perspective on waiting at AX 2012 R3 or not
  • 17:15 – Is the D365FO platform stabilizing for customers?
  • 21:30 – Why some organizations are back to an approach that brings in line of business applications rather than a monolithic system
  • 26:00 – Adapting to the OneVersion release approach and how it has stabilized
  • 33:00 – How ISVs can be proactive on customer service and product management on D365FO
  • 39:00 – How to make ERP interfaces more enjoyable to use.
  • 41:00 – The challenges to partners related to D365FO's growth
  • 48:00 – The outlook on Microsoft's ISV Connect program since its launch, and what the ideal outcome will look like
  • 52:30 – How should customers evaluate ISVs?
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