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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: February, 2023
Feb 24, 2023

MSDW and MSCN Editors Jason Gumpert and Eamon McCarthy Earls discuss recent developments in the Microsoft channel, highlighting recent news and features, as well as ongoing trends and upcoming Microsoft Dynamics events.

Show Notes:

Feb 15, 2023

This episode is sponsored by Provance.

 

Power Platform is rapidly maturing as an application development platform, giving professional developers more ways to use it to build advanced solutions. For Microsoft ISVs, those advances have opened up opportunities to build first class solutions for on the platform where they can overlay their unique technology and expertise.

 

In the area of ITSM and ITAM, Provance has launched its own Power Apps-based solution, ServiceTeam ITSM. Two experts from the firm, Jennifer Grassen and Brian Field, join us to discuss the company's approach to Power Platform, some of the challenges they have solved with ServiceTeam ITSM, and how Provance's work in the Microsoft channel has informed their own work to take their ITAM and ITSM vision further.

 

Show Notes:

  • 2:00 - What Provance is doing in the ITAM and ITSM space today and how Brian and Jennifer got involved in the space.
  • 3:30 - Working as a specialized vendor in the Microsoft ecosystem, including the decision to get involved with Power Platform
  • 5:30 - How ServiceTeam ITSM has evolved to help more parts of an organization than just IT
  • 10:00 - Why does Power Platform make sense for the future of ITSM at Provance?
  • 13:30 - Doing ITSM and ITAM product planning alongside Microsoft's technology roadmap
  • 18:30 - The benefit to customers of building on Power Platform benefit customers?
  • 22:00 - What's exciting in Microsoft's roadmap as it relates to Provance's plans?

 

For more information on ITSM and ITAM Solutions from Provance, visit Provance.com

Feb 13, 2023

The Canadian National Dynamics 365 CE/CRM User Group has a long tradition of bringing members of the community together, both virtually and in-person. The group paused its activities during the pandemic, but they are back with new events, new plans, and a new organizing platform with the support of Dynamics User Group (DUG).

 

Two of the organizers of the Canadian National group, Microsoft MVPs Malcolm McAuley of C5 Insight and Rick McCutcheon, update us on building new momentum among Canadian users and how they see the group moving forward at both a regional and national level.

 

Group members come from a variety of organizations, Rick and Malcolm tell us. Often these users are the lone CRM experts in their organizations, so the connections to other users can be invaluable when planning how to enhance skills and learn about new technology.

 

Malcolm and Rick also discuss the challenges of offering content that resonates with others while also working toward their goal of increasing the volume of meetings, aiming for a monthly cadence. Malcolm also explains what the group has planned for the future, like more roadmap guidance, additional perspective on related Microsoft products, and helping foster direct connections between members.

Feb 7, 2023

This episode is sponsored by Evenica.

 

Manufacturers have made a lot of progress on their e-commerce journeys in recent years, and Microsoft Dynamics 365 Commerce offers some interesting ways for these companies to achieve sales and broader customer experience goals. Our guest, Stefanie Richter of Evenica, explains how manufacturers are approaching commerce  plans today and how those decisions influence technology investment.

 

Stefanie shares her takeaways from this year's NRF BIG Show, a retail-focused event that also offers interesting perspective for other industries. And she tells us about some specific Dynamics 365 Commerce scenarios Evenica is working on with clients, making the product a hub for the organization that brings together ERP and CRM.

 

Show Notes:

  • 1:00 - An introduction to Evenica and their role in the Microsoft channel
  • 2:45 - What the manufacturing industry is doing with e-commerce broadly today?
  • 4:30 - What are manufacturers' priorities when Evenica works with them?
  • 6:30 - NRF BIG Show takeaways and the expectations of B2B digital commerce experiences
  • 8:30 - How Dynamics 365 Commerce adapts to different industries
  • 10:30 - Do we still need to talk about "e-commerce" and isn't it all just commerce now?
  • 11:30 - How Evenica positions D365 Commerce to clients
  • 13:30 - What it means to position commerce as a hub for ERP and CRM while maximizing customer engagement
  • 14:30 - How Evenica is engaging with manufacturers and other industry-focused partners in the Microsoft channel
  • 17:45 - Extending the capabilities of D365 Commerce for more specific manufacturer needs

 

Evenica specializes in Dynamics 356 Commerce implementations, and they have a growing portfolio of their own IP that extends and amplifies the capabilities of Commerce. With a unique industry-specific approach, Evenica is able to offer custom solutions for brands in retail, manufacturing, healthcare, beverage & cannabis, government and more. For more information, please visit evenica.com.

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