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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: August, 2019
Aug 23, 2019

In this brief podcast episode, Mary Miller of ImageTag discusses how she has deployed the work execution platform Smartsheet to manage nearly all aspects of her team's projects, calendar, budget, and more. She credits it with revolutionizing the marketing management function while boosting departmental productivity.

There’s lots more in this interview, the sixth in a series of Marketer’s Corner podcasts. The series is designed to provide ideas and guidance for improving marketing productivity and effectiveness, as well as to provide an accessible platform for ISVs and partners to share their marketing experiences and tips with the Dynamics community at large.

Aug 21, 2019

Microsoft MVP Erik Hougaard published his first book this week, the Microsoft Dynamics 365 Business Central Field Guide, and he joins the MSDW Podcast to talk about the book, the state of Business Central, and his experiences with self-publishing.

Erik has been working with NAV and Business Central for a long time. He's perhaps best known for his work as a developer and architect and his related blogging and speaking. The Field Guide is a departure from some of the topics he usually discusses. It is written for new Business Central users and administrators, whether they have experience with Dynamics NAV or not. It is not intended as a cover to cover read, he says, but rather as a real field guide – something meant to be picked up as needed to learn more about specific topics, from standard features to integration options to reporting and customization.

We discuss a few important chapters, Erik's experience writing and publishing the book, and plans for updating it as Business Central is updated by Microsoft every six months going forward.

Show Notes:

  • 2:00 – Why write a book, and why make it a field guide?
  • 7:45 – What is it like to write about Business Central for the newcomer?
  • 10:00 – Thoughts on the real uses of the "Intelligent Cloud" tools for linking on-prem to cloud BC
  • 13:20 – User productivity in the Business Central interface
  • 19:00 – What topics around BC could use a deeper dive?
  • 21:30 – The strength of standard BC integration via APIs
  • 22:45 – How to keep a Business Central book current.
  • 24:50 – Thoughts on self-publishing
  • 26:10 – What else you need to know about the book.
Aug 9, 2019

In today's news roundup episode we break down recent Microsoft announcements, and highlight recent expert content on budgeting, automation, reporting, and ERP integration, and more.

Topics include:

Aug 7, 2019

Microsoft's industry accelerators for Dynamics 365 and the Power Platform don't simply appear. Rather, they are the result of extensive collaboration with partners willing to share their years of experience and intellectual property to help develop standardized data models and feature sets. In the financial services sector, VeriPark has contributed to that effort, contributing to the development of the recently launched Banking Accelerator.

Our guest on this episode, Wim Geukens, managing director of VeriPark Europe, explains that committing some of the company's most valuable IP to an open source initiative like an industry accelerator wasn't an easy decision. And while they may be losing some advantages, there are advantages to helping Microsoft shape its industry model, too, he says. The company also continues to move ahead with efforts to offer more high value capabilities for financial services firms, in areas like language processing and facial recognition.

We also discuss Wim's recent articles for MSDW on approaching the requirements of omnichannel customer engagement in the banking and insurance sectors. One reason the articles work so well is that, unlike generic statements on the importance of improving customer experience, they take on real and addressable challenges like integrating legacy solutions and prioritizing the availability of customer information at key moments.

Show Notes:

  • 2:30 – Approaching omni-channel customer experience needs for specific industries
  • 4:30 – The insurance industry's unique requirements
  • 5:50 – Are insurers eager to re-invent themselves through innovation and a modern architecture?
  • 10:15 – VeriPark's evolution as an industry-focused vendor
  • 13:45 – What does an industry-focused approach mean when designing and marketing a solution?
  • 18:00 – Does leading edge technology have a place in financial industries?
  • 19:00 – Why work with Microsoft on the banking accelerator initiative.
  • 23:00 – The broader industry effort around the Microsoft Business Applications platform
  • 26:00 – What's next for VeriPark's investment with Microsoft? Blending what's possible and what's realistic.
Aug 2, 2019

How do Microsoft Dynamics users really go about researching and making buying decisions about ISV solutions?

It turns out the reality is often much different from partner's assumptions about the buying process. As just one example, it may be tempting for Dynamics marketers to assume that product videos and podcasts are fringe marketing vehicles for third-party solutions, when in fact they are rapidly becoming mainstream, argues Adam Berezin, MSDynamicsWorld’s CEO in the latest Marketer’s Corner podcast.

In this episode of the MSDW Marketer's Corner podcast series, Berezin draws on the results of our latest Dynamics ecosystem survey of decision makers and influencers, drawn from among MSDW’s 70,000-plus active site-members, for a number of surprising observations about what Dynamics users are really seeking in their product research and buying decisions.

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