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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Dec 7, 2018

Murray Fife is a Dynamics 365 Global Black Belt at Microsoft who also spent years in the Dynamics partner channel. He writes on his own "A Tinkerer's Notebook" blog, he publishes an ongoing series of books about D365 and AX configuration and usage, and he can frequently be found in person and online educating the community on some of the latest and greatest tech inside and around Dynamics. Murray out in front on how the possibilities for blending standard Dynamics 365 capabilities with other cool. And as you'll hear in this conversation, these days Murray is looking farther and deeper than ever before at the ways customers can approach their technology needs.

Show Notes:

  • 3:00 – What is the Global Black Belt role all about?
  • 5:00 – How D365FO deals are changing in terms of what customer proposals look like
  • 6:30 – What Murray likes about the GBB role
  • 14:00 – Microsoft technology that Murray is excited about today
  • 22:45 - Sentiment and emotion analysis
  • 27:30 – Working alongside Dynamics R&D
  • 33:00 – Building amazing Flows
  • 36:00 – Distinguishing between Flow and Azure Logic Apps
  • 40:00 – What you can do to make Flows into a service that teams can manage rather than individuals
  • 43:00 – Update on Murray's Barebones Companions guides, moving to D365FO
Dec 3, 2018

The news roundup is back! With a busy few weeks behind us, the MSDW editorial team looks back at some of most important news and announcements in the Microsoft Dynamics 365 ERP and CRM ecosystem. There were leadership changes, product architecture announcements, partner channel revelations, and plans for a new article series.

Show Notes:

Nov 27, 2018

The MVP collaboration known as PowerISV is all about the business opportunities of Microsoft's Power platform - PowerApps, Power BI, Flow, and the Common Data Service. On this episode we talk with two members of the group, Mark Smith, aka nz365guy, and returning guest Steve Mordue, to discuss why the group got together, what value they provide, and who needs to understand the opportunity for developing solutions on Microsoft's still-emerging cloud application infrastructure.

Show Notes:

  • 3:00 – Why do partners need to start understanding the Power platform as a product platform
  • 4:40 – What kinds of questions are SIs and ISVs asking today?
  • 7:30 – Tracking Microsoft's product and partnership decisions and how that will impact companies building against the Power platform ecosystem.
  • 9:40 – The biggest mistakes that ISV partners are making today
  • 11:45 – What is solid today? Where do we know it will be in the near future? And where do we think it will be farther down the road?
  • 14:00 – Why connectors are a huge part of the future opportunity.
  • 17:00 – What partners need to understand about the freedom of building standalone on the Power platform rather than starting with Microsoft first party apps.
  • 21:00 – Why you might bet that the platform will win out over Microsoft's first party apps over the long term.
  • 25:00 – What is the future of ISV solutions built atop the first party D365 apps?
  • 30:30 – Why Microsoft's efforts with Power platform recruitment are different from past initiatives to lure ISV investment.
  • 34:45 – Why the citizen developer is a huge part of the story.
  • 41:30 – Why partners struggle with change management as much as their clients
  • 46:00 – Why AppSource could be so much more than it is today
  • 50:30 – The importance of learning to "work the system" as a Microsoft partner in order to be successful

Other links:

Nov 20, 2018

Marko Peresic has now stepped down from his role at Microsoft in the Business Applications group, and the former general manager sat down with MSDW for an exit interview of sorts. On this MSDW Podcast episode he discusses his twelve years at Microsoft and reflects on both his own growth and the evolution of the company's business applications group.

Leaving the company was not a decision he took lightly, he says. The company's talented employees, as well as the intensity of its partner and customer bases it a unique place to work. He weighed different potential job offers, both inside and outside the company before landing on a new role at a yet-to-be-identified HR software firm. And he advised that the search for his replacement, which is ongoing, is expected to result in a new leader with same general manager roles and responsibilities. Other topics of our conversation included some of the feedback he heard from within Microsoft when he announced his plans, how he has adapted to handling conflict with stakeholders in the community, shifting from a technology focus to a customer success focus, and why Microsoft needs to better develop its executive talent pool internationally rather than centered in Redmond.

Show Notes:

  • 1:30 – A warm response from the community to the news of Marko's departure
  • 3:15 - Did the latest progress with Business Central impact the decision to move on?
  • 6:00 - Why he spent such a long time at Microsoft after years of shorter term roles at startups
  • 12:15 - Recommendations for new hires at Microsoft, including the strengths of the culture and the need to get in front of partners and customers
  • 15:00 – Notable shifts resulting from the company's leadership change.
  • 20:00 – How his attitude and approach has changed, from "excessive self-confidence" in the early years to something more refined.
  • 25:00 – The impact of the partner channel on a Microsoft manager's role
  • 29:00 – Shifting from a technology focus to a business and customer success attitude.
  • 31:30 – Defining the role of Marko's replacement's
  • 33:00 – Why Microsoft needs more managers based internationally.
  • 36:00 – Where Marko is most excited about the direction of enterprise apps technology, including ERP, HR, and beyond.
Nov 2, 2018

Andrew King of WebSan Solutions joins us once again to talk building and selling Microsoft business solutions to SMBs. Andrew and his team have been working with clients on a range of the latest Microsoft technology, from the Business Applications suite to Power BI, Office 365, SharePoint, Teams, and Azure products.

On this episode we cover a range of topics including what types of solutions are resonating with new and existing clients, the technology on which his team is building expertise, the types of conversations he is having with NAV and GP customers these days, and WebSan's upcoming webcast for MSDW on November 20 about moving GP solutions to the cloud.

Show notes:

  • 1:30 – Introducing D365 Business Central to the market
  • 3:45 – What it takes to blend Microsoft technology together for a full vision when talking to prospects
  • 5:15 – Top scenarios with today's tech (Building AI chatbots, PowerApps, and more)
  • 8:45 – The bot, customer service, and field service opportunity
  • 12:00 – Why PSA and Field Service capabilities must integrate more comprehensively with Business Central.
  • 14:00 – Using Flow, Teams, Power BI, SharePoint, and more in solutions today.
  • 19:45 – Why Business Central is not sold by itself, and why competition doesn't allow for it.
  • 21:00 – Investing in PowerApps development services
  • 22:00 – The GP cloud migration opportunity (webcast)
  • 27:00 – The personnel challenges of ERP upgrades
  • 29:00 – Communicating the contrast between GP and Business Central and offering realistic guidance
  • 36:00 – Microsoft Tech Summit in Halifax
Oct 30, 2018

Mike Dickerson,the CEO of marketing technology vendor ClickDimensions, joins us to discuss his company and its evolution in the Microsoft channel over the last two years. Now owned by private equity firm Accel KKR, the company has adjusted its focus today to three main challenges for customers and partners in the future – simplifying the technology, reducing costs, and solving the skills and resources gap. He discusses some fascinating findings about Microsoft partners, how the company has adapted to Microsoft's other marketing technology moves, and some principles of leadership.

Show Notes

  • 1:25 – The ClickDimensions origin story
  • 3:15 – The company's position in today's market
  • 5:15 – What a focus on the Microsoft channel and technology has meant in go-to-market and distribution
  • 8:00 – How the company and martech field have changed in the last two years
  • 14:00 – Addressing the marketing skills gap in B2B
  • 17:00 – Bridging the skills gap – for partners and for customers
  • 24:00 – A "Center of Excellence" strategy for digital agency needs, and why it is needed
  • 34:00 – What is ClickDimensions is doing differently from Microsoft
  • 40:00 – Serving the on-prem customer base
  • 42:30 – Leading the company under private equity ownership
  • 46:30 – Guidance on decision making in leadership and advisory roles at tech companies
Oct 24, 2018

On this episode, Dynamics NAV veteran and COO of Dynamics Southwest AJ Ansari joined us live at Summit 2018 to discuss the future of NAV and Dynamics 365 Business Central. Recorded on the fly in the halls of the Phoenix Convention Center, we discuss customer perceptions of Microsoft's SMB ERP roadmap, how partners are adapting, including AJ's own firm, and our predictions of some of the most exciting new opportunities for innovative use of Microsoft business technology by both customers and partners.

Show Notes:

  • 2:30 - What will the early Business Central customers look like, and what can history teach us about upgrade patterns?
  • 4:30 – The real meaning (and future possibilities) of the Intelligent Cloud Insights tool.
  • 8:00 – What Microsoft really wants to talk about today (hint: not GP or NAV)
  • 10:00 – The PowerApps with Dynamics approach – moving from concept to reality, and the roll of customers vs partners
  • 11:30 – Why Business Central's focus is good news for all SMB ERP Dynamics customers as a sign of Microsoft's commitment.
  • 13:00 – What it takes to propose and sell Business Central vs NAV today, from the small business to the mid-market
  • 17:00 – Making sense of the ISV readiness situation – preparing NAV add-ons, and will VARs industrialize their customizations?
  • 22:00 – The promise of a more modular architecture for Business Central in the future
  • 26:00 – Will we see the rise of a new type of Microsoft business apps partner profile?
  • 29:00 – Customer conversations at NAVUG/BCUG Summit 2018 – some surprises and some interesting use cases.
Sep 19, 2018

On this episode of the MSDW Podcast we look ahead to Directions North America 2018, which kicks off on September 30. Brent Fisher, the leader of Dynamics 365 Business Central and NAV at DXC Eclipse, joins us to preview the event. He is on the Directions NA board and leads the content team for the event, working with partners and Microsoft subject matter experts.

Brent helps us put the 2018 event in context after a 2017 event that proved to be a critical part of the Dynamics 365 SMB story, from product roadmap to branding to partner readiness.

Show Notes

  • 4:00 - Are partners anticipating even more in 2018 than they were at this time in 2017?
  • 7:00 – Why partners should be giving Microsoft honest feedback
  • 9:30 – What will partners be asking of each other? Of Microsoft?
  • 12:00 – The partner role in marketing Dynamics 365-based solutions alongside Microsoft
  • 14:30 – Directions NA stats and other details
  • 17:30 – Does Directions attract non-NAV partners? Different roles?
  • 21:15 – D365 Business Central as an ISV opportunity – hearing from Microsoft and partners who have gone down the product development path
  • 26:00 – Stepping into a busy conference season
Sep 13, 2018

Our guest on this episode, Elif Item, founder of Microsoft Dynamics 365 for Finance and Operations training firm , Item by Item,  has worked with AX and D365FO for more than a decade and recently took her years of consulting and project-based work and translated them into a new video-based training platform designed to offer smaller, digestible units of educational content for companies deploying D365FO.

We talk about Elif's history in the Dynamics channel, her new company, and D365FO customers' training needs.

Show Notes:

  • 1:30 - Elif's journey from AX 2.5 to D36FO
  • 6:00 - The modern learning needs of D365FO users – 3 pillars
  • 9:15 – Continuously engaging learnings in the context of a D365FO project
  • 11:50 – The importance of skill-based, digestible chunks of educational content
  • 14:10 – How much do training needs differ by customer?
  • 21:00 – The story behind the D365FO Diary
  • 27:45 – What kinds of organizations are going live with D365FO?
  • 41:30 – What's the future of training?
Aug 29, 2018

We welcome back Gus Gonzalez, founder and CEO of Elev8 Solutions and a Microsoft MVP, to chat about his recent article discussing Microsoft's decision to open up access to the Dynamics Learning Portal, or DLP, making it free for partners and customers with premier support. The article generated some responses from readers, so we dive into the DLP discussion in more detail, taking on those issues as well as more of a comparison of what DLP offers versus other types of training and why more open access to DLP should serve as a competitive advantage for Microsoft in the marketplace.

Show notes:

  • 2:00 – Reviewing the history of DLP for partners and
  • 6:30 – Who's writing DLP content anyway?
  • 8:45 – How to sign up for DLP access and what you'll find inside
  • 13:30 – Why make DLP free when it was already relatively inexpensive for partners?
  • 17:15 – Is DLP really free for partners and premier support customers?
  • 23:00 – The idea behind producing "Two-Minute Tuesday" educational videos
  • 24:15 – Why there is still a need for independent training in addition to DLP
  • 34:00 – Why training remains such a hot topic – as a free and paid service
  • 37:50 – The connection between DLP and Microsoft certifications
  • 40:00 – Finding the balance between training and prepping for exams
  • 41:15 – Why Gus developed the Black Belt training series and why it has changed over time
Aug 22, 2018

On this episode we talk with Josh Greenbaum (@josheac) of Enterprise Application Consulting. Josh has covered Microsoft and other major players in the enterprise business solutions space for many years now and was at Microsoft's recent Business Applications Summit as part of an analyst briefing that coincided with the event.

Josh chats with us about the state of Dynamics 365 for Finance and Operations in the context of the competitive landscape, and he shares his latest new perspective on where some of the technology cycles are at more broadly in areas including citizen developer trends, integration, and automation.

Show notes:

  • 1:40 – Impressions on the revealed data about the Dynamics 365 user adds and implementation times
  • 10:00 – An inflection point in the market, and how D365FO faces the competition and nails their validity in the market.
  • 12:00 – Pressure to deliver cloud projects quickly and successfully
  • 14:00 – Faith in the extensibility drive?
  • 22:00 – Buyer advice – where the big problems and opportunities exist today (and how LCS fits in)
  • 25:30 – Why Microsoft has an opportunity to differentiate from Google and Amazon on cloud solution management
  • 29:30 – AI and process automation – where is that segment of the market today?
Aug 17, 2018

On this episode our guest is Julie Yack, a Microsoft MVP and Dynamics 365 CRM expert. When she's not helping to lead Colorado Technology Consultants, you're like to find Julie active in another role in the Microsoft ecosystem like organizing the XRM Virtual community, training customers, or participating at a conference.

On this episode, we talk conferences, training, including the new online training venture Julie is involved with, and keeping up with the Dynamics 365 product roadmap.

Topics include:

  • Thoughts on the inaugural Business Applications Summit
  • The history and evolution of XRM Virtual
  • Golden rules of running a user group
  • Application lifecycle management concerns in the D365 CRM community
  • A new online training venture – 365DotTraining
  • Why in-person training is Julie's favorite format
  • Diving into LinkedIn SalesNavigator and its integration to D365 – with Microsoft and other partners
  • The evolution of Microsoft Social Engagement, why it's worth a try, and its automation possibilities
  • Watching project service automation mature
Aug 3, 2018

With the publication of its hefty new release notes document for fall 2018 release wave, Microsoft has made it clear that business applications partners and customers will stay busy through October figuring out what and how to prioritize their learning and deployment decisions across Dynamics 365 solutions, PowerApps, Flow, and Power BI.

On this episode of the podcast we check in with Steve Mordue, a Microsoft MVP and founder of RapidStartCRM to talk about where the Microsoft Dynamics ecosystem finds itself coming out of a busy two weeks in July that included the Inspire 2018 partner event and the new Business Applications Summit.

We discuss the events themselves and what some of the highlights will mean for customers. We also discuss key decisions that will start impacting Dynamics 365 partners in the near term like Microsoft's commitment to twice yearly updates, the maturing PowerApps development model based on XRM, and progress on the Unified interface that is quickly broadening its reach on the D365 customer engagement apps.

Aug 1, 2018

The MSDW editorial team brings you another news roundup edition of the podcast, this one following two big events – Inspire 2018 and the Microsoft Business Applications Summit. We look back at the headlines from Las Vegas and Seattle, respectively, and more. Topics include:

  • Inspire's lack of drama
  • What the newly revealed D365FO customer stats could mean for the product
  • First impressions of the MS Business Apps Summit
  • The Power platform's role in shaping the future of D365 apps
  • New salary survey data
  • D365FO dashboards, reporting, and data sync
  • Real talk on Business Central/NAV from SMEs
Jul 12, 2018

Welcome to the MSDW Podcast, I'm Jason Gumpert, editor at MSDynamicsWorld.com. On this episode I talk with Eric Kimberling of Third Stage Consulting. As an independent advisor, Eric keeps his eye on multiple ERP solutions and vendors, so he sees the ERP selection and deployment process from a unique angle. We discuss the competitiveness of Dynamics 365 solutions compared to other vendors' cloud solutions, trends in project planning, and how buyers are dealing with their legacy IT investments in today's marketplace.

Show notes:

  • How do customers figure out whether they are ready for a cloud solution?
  • How is the marketplace taking to the Dynamics 365 cloud value prop?
  • Why are companies taking an incremental approach to cloud ERP, rather than lift-and-shift?
  • Is Microsoft's pursuit of new ERP business vs upgrading existing customer base similar to its competitors?
  • Choosing between SAP S4/HANA and D365FO – risk, scope, flexibility, speed, and more.
  • Navigating multi-cloud and hybrid IT ecosystems.
  • Why Eric has been cautious on jumping on the cloud bandwagon.
Jun 22, 2018

On this episode we welcome back Jeff Bacon and Elliot Fishman of Catapult ERP. Elliot recently published a two part piece on MSDW that explains how his firm will adapt its business model to serve clients in a SaaS era that no longer aligns with older time and materials or fixed price models for services delivery. Cloud adoption, a preference for subscription pricing, and a trend away from customization in favor of packaged add-on solutions all lead Fishman and Bacon to the conclusion that services firms that want to survive in this era must rethink their engagement model from the ground up.

Show notes:

  • 2:00 - The changing tendencies of the customer engagement model – from upfront investment to consumption
  • 5:45 – Software deployment as a risky enterprise for customers (historically)
  • 10:00 – Where's the risk today?
  • 12:45 – Are Dynamics 365/CRM and NAV customers trending toward standard ISV solutions?
  • 17:30 – How digital engagement is driving decisions.
  • 22:15 – The challenge of creating meaningful career paths with the right skills but accessible to more people.
  • 25:40 - How does a partner help clients understand the difference between older and newer engagement models.
  • 27:45 – What a SaaS model ought to mean for a reallocation of resources
  • 32:00 – Highlights of the eight point plan – the executive level
  • 36:00 – Can a new model empower customers and service providers?
Jun 15, 2018

On this episode we talk with Kyle McKie and Iain Wicks of RocketCRM. They co-founded the company less than a year ago to deliver Dynamics 365 CRM consulting services, but they both have years of experience with both CRM and education of various sorts.

Iain recently published a two part article series on MSDW featuring 22 tips for delivering CRM training, and if you've ever had to plan software training, you'll relate. We discuss enterprise software training in general, what Dynamics 365 CRM user adoption and training looks like today, and where they are focusing their own consultancy's efforts.

Jun 10, 2018

On this episode we chat with two veteran Dynamics developers for some more perspective on the impact of Microsoft's decision to buy GitHub last week. The deal, for 7.5 billion dollars in stock, updates Microsoft's overall profile in the software development landscape, but it also promises to keep the status quo in many ways.

Our Guests:

  • Erik Hougaard is a Microsoft MVP and popular blogger in the Dynamics NAV community. He is the VP of software development at E Foqus and is based in Vancouver.
  • Nicholas Hayduk is the founder and lead developer at Dynamics 365 and CRM consulting firm Engineered Code Consulting, based in Regina, Saskatchewan. He's also an MSDW contributor.

Nicholas and Eric talk about their own experience with git the technology, GitHub the service and platform, Microsoft's image in the developer community, including with Dynamics NAV, CRM, and 365, why the deal matters to Dynamics product-focused developers, and why you need source control.

Jun 4, 2018

The MSDynamicsWorld.com editorial team brings back the Dynamics community news roundup on this episode, with a little of everything, from Dynamics 365 product plans to partner challenges to leading edge tech and community profiles. And we introduce MSDW assistant editor Eamon Mcarthy Earls to the podcast.

Show Notes:

May 11, 2018

This joint episode of the MSDW Podcast and the Dynamics Podcast was recorded at Summit EMEA 2018 in Dublin with Tommy Skaue and Fredrik Sætre. As the event wrapped up, we grabbed a quiet spot at the convention center to look back at some of the event highlights. Upgrades and cloud deployments were top of mind, as were some of the recent announcements like the acquisition of new D365FO IP and the nearing end-of-life of AX 2009.

Stay tuned for an extended version of this episode going up on the Dynamics Podcast YouTube channel soon, too. Many thanks to Fredrik and Tommy for helping make this one happen!

Show notes:

  • 2:00 – Favorite sessions at Summit – more interest in D365FO
  • 4:00 – Migration from AX 2009 – Customer experiences and the state of Microsoft's migration tools
  • 5:45 – Nearing the end of life for AX 2009. How customers will adapt.
  • 8:00 – The latest IP additions to D365FO
  • 10:45 – Why companies are choosing public cloud – or not
  • 16:00 – The status of D365FO Retail
  • 18:30 – The "big brains" from Microsoft and the MVP community at the event.
Apr 13, 2018

Microsoft's spring wave of new Dynamics 365 customer experience apps includes both the long-awaited Marketing app and the lighter featured and lower priced sales app known as Sales Professional. For partners focused on the SMB, the arrival of these products is a welcome relief after more than a year of forecasts and updates. But, as is typical with brand new Microsoft business solutions, there are a lot of important details for customers and partners dissect to really understand how to turn the stock solution into something of value to a user base.

Perhaps no one has explored the possibilities and limitations of these new apps more so far than Microsoft MVP and Forceworks founder Steve Mordue. His recent blog posts on the Marketing app and Sales Professional have been tough on Microsoft at times, but they've proved popular within the community for their constructive criticism. We catch up with Steve on this episode of the MSDW Podcast to talk first impressions of the products, licensing, and how firms like Forceworks are working to take advantage of the new Microsoft offerings.

Show notes:

  • 6:00 – First impressions of the D365 for Marketing launch – pricing and other early decisions
  • 10:00 – What kind of partners will be selling D365 for Marketing?
  • 13:00 – How to resolve the logical definitions of leads and contacts in Marketing and Sales apps
  • 17:00 – What's been Microsoft's reaction to partner feedback so far?
  • 19:00 – Licensing schemes – why are they so difficult?
  • 23:00 – How do partners make sense of D365 licensing?
  • 27:00 – The importance of the Sales Professional app for Forceworks and other SMB-focused vendors
  • 28:30 – Stepping up from the Sales Profession to Sales Enterpise app
  • 30:00 – Will Microsoft lock down licensing rules or wait and see?
  • 34:14 – Do pricing and licensing updates change anything for the biggest competitive deals where pricing and discounts get huge?
  • 37:10 – Why CDS will change everything for D365 Customer Experience partners
Apr 4, 2018

Coming on the heels of general availability for Dynamics 365 Business Central, Dynamics ERP veterans and Microsoft MVPs AJ Ansari of InterDyn BMI, Rod O'Connor of BriWare Solutions, and Mark Polino of FastPath, joined us to discuss the details and reaction thus far.

After the initial announcement of the new brand name for the previously code-named Tenerife, the Dynamics community lit up with heated debate and candid opinions. Our panel discusses topics including the end of the NAV name and the quest for brand stability in the future, dischord among SMB ERP veterans, the updated roadmap, and the very real challenges Dynamics SMB partners will face in building a business model around an increasingly SaaS-based product suite.

Related articles:

 

Mar 20, 2018

Editor's Note: This episode is the third and final segment of our mini-series with Catapult ERP exploring Dynamics 365 cloud services and strategy.

Dan Ditomaso and Jeff Bacon join Elliot Fishman to discuss Microsoft Azure. What is it, how is it different from other cloud offerings, and what are the opportunities to use it in context of Dynamics solutions.

Show notes:

  • 2:00 – Azure – Who’s it for?
  • 5:00 – Cloud terminology basics
  • 8:00 – Is Azure relevant for on-prem NAV customers?
  • 11:30 – Are there differentiating benefits of Azure vs public cloud competitors?
  • 13:45 – Is Azure going to save me money in the long run? Should that matter?
  • 16:15 – Infrastructure security and scalability in the cloud
  • 18:15 – Microsoft’s uptime stats and SLAs for Azure
  • 22:30 – Do customers really enjoy the results of an Azure-based solution?
Mar 20, 2018

Editor's note: This is part 2 in a 3 part series exploring the presenta nd future of Dynamics 365 cloud services.

Going beyond the high level vision for Dynamics in the cloud, the crew digs into a finer level of granularity to look at Dynamics 365’s origins, its capabilities, and how the solutions differ from the legacy Dynamics products.

Show notes:

  • 1:20 – The move to brand Dynamics 365 and its impact.
  • 4:00 – Breaking down the product line – ERP, CRM and more.
  • 5:45 – Given NAV’s popularity with customization, can D365 Tenerife deliver the same flexibility?
  • 7:00 – Making sense of Dynamics 365 Customer Experience products and licenses
  • 10:00 – Is partner involvement a positive step in D365 rollouts moving forward?
  • 13:00 – What does the roadmap mean for on-prem Dynamics product customers?
  • 16:30 – License transition options for existing customers
  • 17:30 – Migration path and deployment activities Dynamics CRM on-premises to D365 for Sales, Service
  • 20:30 – Elements of the D365 customer experience apps’ user experience enhancements
  • 22:45 – Can Dynamics 365 Finance and Operations serve workers who aren’t behind a desk?
Mar 20, 2018

We kick off a new podcast mini-series with the team at Catapult ERP exploring the current and future opportunities for Dynamics ERP and CRM users in the Microsoft cloud. 

In part 1, Blair Hurlbut, Jeff Bacon, and Elliot Fishman start the series off by exploring Microsoft’s vision for the cloud. They cover how the cloud has changed delivery of enterprise software capabilities, its impact on both customers and partners, and the reasoning behind changes to the Dynamics brand.

Show notes:

  • 1:35 – What is Microsoft’s current vision in delivering enterprise software capabilities?
  • 5:00 – Are these changes in technology just hype or a legitimate impact to customers?
  • 7:30 – Will larger ERP and CRM solutions fade away in favor of smaller point apps?
  • 8:45 – Can Microsoft tame the confusion in the Dynamics brand?
  • 11:45 – How does Azure tie into Dynamics software today? How do partners use it?
  • 14:20 – How well can Dynamics customers move from on-prem to Azure?
  • 17:40 – How mature is the cloud enterprise software adoption cycle today?
  • 23:30 – Can PowerApps replace some ISV point solutions?
  • 24:30 – The role of the Microsoft partner in today’s market.
  • 27:45 – What is the value equation that customers are applying in the cloud?
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