In this episode of the podcast we welcome Chris Cognetta to discuss last week’s public reveal of the next generation of Dynamics 365 customer engagement apps. You can see our day 1, day 2, and day 3 recaps.
Chris is a Dynamics veteran who attended the executive briefing and documented almost all Microsoft's announcements. He's a Microsoft MVP and a Dynamics 365 evangelist, and he's also the director for the center of excellence and the client field services engineering team at Tribridge.
When Steve Endow and Christina Phillips started the Dynamics GP Land blog, they knew it was a time of change in the Microsoft channel. Events were changing, blogs were growing in importance, and Microsoft technology was evolving around them. Nine years later, the blog run by this pair of MVPs has become a rich source of knowledge on GP implementations, coding, upgrades, and a whole lot more.
Even as their roles have changed, Phillips and Endow have kept the site an active and popular destination for the GP community, full of engaging stories and useful advice on project management, technical challenges, and customer outcomes.
This week we catch up with the team from Catapult, a Microsoft VAR with expertise in Dynamics NAV, CRM, and now Dynamics 365. CEO Elliot Fishman and VP of client development Jeff Bacon have always watched Microsoft's product development and channel closely, and we discuss some of the important changes they have seen this year that they believe will directly impact partners in terms of technology, service offerings, and even personnel.
Some topics of the discussion include:
For all the changes vendors are pushing in the ERP space today, from licensing to deployment to custom development, some patterns from past eras persist for both service providers and customers. This week on the podcast we talk to Peter Joeckel of Turn On Dynamics about the current crossroads that ERP buyers and partners face, looking back at legacy solutions like Dynamics GP and to opportunities of the future with Dynamics 365, other vendors’ solutions, and perhaps offerings that haven’t yet been developed..
In this conversation, we discuss:
Do you truly need Internet of Things (IoT) capabilities? Does the definition that marketers are feeding you even accurate?
Joining us to make sense of the technology and nomenclature is Nucleus Research analyst Joseph Mathias, author of the provocatively titled report Cutting Through the IoT Hysteria. Mathias and MSDynamicsWorld editor Jason Gumpert explore:
Be honest: why are you implementing CRM? To make relationships smoother, which serves both you and the customer, or to make transactions smoother, which serves just you?
Customers know the difference, says JC Quintana. He is author of CRM to the People; also Speaking Frankly About Customer Relationship Management, and the upcoming Serious Relationships: The 7 Elements of Successful Business Relationships due out in June.
JC is the founder and president of the Corporate Relationship Group, which helps companies resolve business relationship challenges; and before launching his company, was the Global Head of Customer Strategy Innovation with Hewlett Packard. Most recently, he delivered the customer keynote at eXtreme Lisbon, and he’s here to tell us more about customer strategies:
This time, a Dynamics download from Summit EMEA 2017 and eXtreme365, plus the fate of AX 2012 R3, NAV "Tenerife", and no kidding, D365 Cannabis.
Among the stories:
As the Dynamics community moves through a new series of conferences for Dynamics 365/CRM, 365/AX, 365/NAV, and GP communities, the channel is suddenly awash in roadmap updates and an expected (but still sudden) surprise from Adobe and Microsoft.
If AXMentor’s inaugural Evolve event in early March served to “take a temperature” of Dynamics 365’s early health, it appears strong.
With customers (and partners) still trying to understand the future of their Dynamics AX and Dynamics CRM investments, AXMentor planned to answer their questions.
The company's product manager Deborah Wittich and marketing & sales manager Amir Khoshnayati join us to recap of the event, which focused on and helping companies understand the future of their Dynamics AX and Dynamics CRM investments; and charting their transition paths to Dynamics 365. Our guests describe an air of both caution and enthusiasm.
Among the highlights:
It has been an exciting few weeks of news in the Microsoft Dynamics channel, with acquisitions (Arbela absorbing Integral USA), product news (Dynamics 365 for Operations on-premise), and expectations around new CRM SMB announcements to come.
Newly awarded Microsoft MVP Steve Mordue has never shied away from the challenging issues that partners face both in their day to day work and in long term business planning. A veteran of the Salesforce ecosystem who transitioned his consulting business to Dynamics CRM several years ago, Mordue now runs RapidStart CRM, an ISV that offers tools that improve user adoption of Dynamics 365.
As we move deeper into 2017, Dynamics 365 professionals are awaiting the next phase of the suite’s position in the CRM market, namely with its planned SMB, or “Business Edition,” sales and marketing apps. Once a skeptic, Mordue says he has been won over by Microsoft’s efforts on the buildout of these apps so far. But questions remain, among them:
With Dynamics 365 for Operations, “shiny new things” come fast and furiously. It’s up to implementation partners to make sure they’re stand-up ready for customers, says Eamon O’Toole, Senior Manager of CRM Solutions with BDO Canada,
O’Toole is a 15-years CRM-industry veteran, who is enthused by some of the apps around Dynamics 365. When he began his CRM career, there were much broader release windows in which features were static for years at a time. Now, new features evolve in the middle of an implementation.
Some of the topics Eamon discusses with MSDynamicsWorld editor Jason Gumpert:
Today we chat with Bob McAdam, program manager for GPUG and organizer of this year’s GPUG Amplify event. Amplify is in its second year and it is one of the few user-facing events of the spring. With Convergence now long gone, we discuss topics including:
Nothing signals an interesting week more than a police presence. Join us for a recap of compelling Microsoft Dynamics stories. Among the topics we cover this time:
Chuck Ingram knows CRM like few do. He has worked with it before it was even called CRM in the late ‘90s, and worked at Microsoft for eight years in CRM, and is now the Dynamics practice director for Tribridge.
He observes "It certainly feels like perpetual on-premises will be an exception rather than the rule,” now that Microsoft Dynamics CRM 2016 on-premises will move ahead to become "Dynamics 365 (On-Premises)".
Ingram walks us through Tribridge’s experience and observations of the Dynamics CRM to Dynamics 365, be it on-prem, in the public cloud or somewhere in between.
Among his observations:
A momentous couple of weeks in the Microsoft Dynamics channel, both within Microsoft and in the channel, as partners roll up their sleeves and put the 2016 tornado of solutions to work.
"I am going to laugh when my kids complain that Dynamics 365 marketing dominates the home page and marketplace on their Xbox."
So says Jeff Frye, a veteran Microsoft Dynamics GP user, whose colorful comments consistently challenge the official word on the future of Microsoft technology. Frye has experience on both the customer and partner sides of the ERP ecosystem and he is now a systems analyst with Nashville, Tenn.-based Hunt Brothers Pizza, a deeply-entrenched Microsoft Dynamics GP environment with 7,000+ locations.
Jeff has much more to say about Dynamics GP's status and future, and he joined us to share his wisdom and shoot-from-the-hip commentary:
It's a lively conversation.
Sure, Dynamics 365 was the big story of 2016, and likely will be in 2017. But it wasn’t the only story with impact on the year ahead. What else do we see in our crystal ball for 2017?
MSDynamicsWorld Editor Jason Gumpert looks ahead, with his answers to the questions:
As 2016 nears its end, the MSDW Podcast ponders things ending (Envision), beginning (LinkedIn acquisition), and just coming into focus (Dynamics 365). We also review a raft of excellent expert content and look ahead to two can't-miss webcasts in this last full work week of the year (for most).
Something a little different this week: seven enterprise software podcasters weigh in on 2016 and 2017, talking about everything from Microsoft’s sudden burst of product releases, consolidations among both enterprise packages and partners, and even driverless cars and bitcoin.
Hosted by Bob McAdam (acting as moderator), Todd McDaniel, and Darcy Boerio, cohosts of the EnterpriseSoftwarePodcast.com, also taking part were:
Is digital transformation “The end of ERP software as we know it”?
Panorama Consulting’s Eric Kimberling joins us to talk about his company’s report Everything You Need to Know About Digital Transformation, which makes that bold claim.
No, ERP is not going obsolete; it essential to digital transformation, but just a piece of the puzzle.
Kimberling joins MSDynamicsWorld Editor Jason Gumpert to explore:
An interesting week it was, starting with Microsoft’s plans for a vastly new Envision 2017. Hint: More real-life experience and decision making, no expo floor. Also, why Dynamics NAV partners risk ignoring Dynamics 365 at their own peril. Plus the Dynamics GP 2016 R2 release, and a few very practical how-to articles in warehousing, calendars and CRM portals.
Among the stories we’ll cover:
“NAV used to be a rather stationary target, where updates and new versions were few and far between.” But not anymore.
Elliot has also just written the MSDW article 3 best practices for managing Cumulative Updates in Microsoft Dynamics NAV.
November 1 was a landmark day. We knew that Microsoft Dynamics 365 would be generally available, but Microsoft surprised us by releasing Microsoft Flow and PowerApps on the same day, as well as its Common Data Service – all cloud technologies in a single burst.
How are partners synthesizing it all into their businesses? Do these tools truly enable digital transformation at customer organizations? And what’s behind the sudden spike of Dynamics professionals planning to quit partners and go freelance?
(This is also our old-time AM transistor-radio series, wherein two editors on the road phoned in on land lines; please enjoy the classic 1950s sound quality.)
The feel-good conference season is over, with its keynotes, success stories and Dynamics 365 unveiling. Now, what do Microsoft Dynamics SMB partner organizations truly think of the Dynamics channel direction?
Linda Rose, “Chief Cloudster” and founder of RoseASP, joins us for an unflinching look at what Dynamics SMB partners and their clients are likely to experience in the near future. She previews the 2016 Dynamics SMB Partner Survey (registration required) including issues like: