Talking about digital transformation to an Microsoft community audience is a little like talking about gold medals to Olympic athletes. They all understand, they have all heard it a hundred times before. But few have a good chance to reach the goal. Fortunately, strategic IT is not a winner-take-all sport, and our returning guest for this episode, Guus Krabbenborg of Dynamics and More, has been spreading the message that all organizations have the opportunity to transform by shifting their thinking, re-focusing some IT priorities, and demanding a different kind of relationship with their technology partner.
Guus has a new book that tackles these challenges. We dive into Guus's motivation to create the book and his experiences in the last few years that shaped his message to customers and partners.
Kerry Peters and Cynthia Priebe of New View Strategies join the MSDW Podcast to continue the discussion on some of the critical and timely topics they have raised in recent articles about bringing automation and digital tools to bear in financial management with Dynamics 365 Business Central.
They discuss some of the pressures their clients have faced in the last two months due to COVID-19, some of the new features of Business Central that they believe hold a lot of value for clients, and what they have learned about introducing new organizations to Business Central.
New View Strategies has created a page that collects all their remote work articles and a checklist.
Editor's Note: This episode is sponsored by DXC Technology.
Companies say they want off-the-shelf software, but the reality is that most products can't meet the needs of a sophisticated enterprise without some amount of enhancement. On this episode we assemble a roundtable of experts from DXC Technology to dive into the common challenges and questions around investing in custom software development. Our guests, delivery manager Mindy Waters, enterprise integration expert Keith Honkonen, vice president of software engineering Will Wirtz, and sales director David LaMarre, discuss software requirements definition, roadmap development, and how to build atop off-the-shelf or bridge the gap between solutions.
And they explore why software development fits in more naturally with application modernization efforts than many enterprise or mid-sized organizations might think.
If you’d like to speak with our guests or learn more about DXC Technology and how they can help your organization move your business applications from on-premise to the cloud, you can reach them at phone no#: 877-651-6193 or email: firstname.lastname@example.org.
Editor's Note: This episode is sponsored by DXC Technology
Organizations with on-premises Dynamics ERP or Dynamics CRM solutions probably understand that moving those workloads to the cloud requires planning. But with so many variables, no two cloud journeys are exactly the same.
Today's podcast guests, Chris Lavelle and Heather Palmieri from DXC Technology, join Microsoft MVP Rick McCutcheon to share their experiences planning and delivering cloud migrations of various types. The process always starts with a conversation to understand the business goals and the current application environment, Lavelle and Palmieri explain.
Listen in as our guests discuss their experiences working with customers to move a Dynamics ERP or CRM solution to the cloud and what kinds of plans, expectations, and decisions lead to success.
If you have questions you can get in touch with our DXC guests at email@example.com or by calling: +1 877-651-6193.
Editor's Note: This episode is sponsored by DXC Technology.
An organization with a mandate to embrace digital transformation can only achieve its goals if it considers the needs of its workforce. Expectations by the executive team around productivity, flexibility, and expertise hinge on supporting employees with the tools that enable them to do their jobs no matter the challenge.
Today, as IT departments navigate a landscape that bridges the on-premises systems of the last two decades and today's cloud-based services, decisions around new technology investments will determine whether an organization can support a digital workforce.
In this episode, we hear from three subject matter experts from DXC Technology on how their clients are transitioning to support a digital workforce. DXC sales director Russ Riley, director of operations David Bowles, and IT manager Pete Loach sit down to discuss how a digital workforce succeeds today. We dive into how IT leaders are assessing their next investments and the measures that organizations are taking today to accelerate their digital journeys.
If you’d like to speak with our guests or learn more about DXC's work with organizations building a digital workforce, you can reach them at phone no#: 877-651-6193 or email: firstname.lastname@example.org.
Anya Ciecierski, marketing director of CAL Business Solutions and the creator of several group blogs for the Microsoft channel, joins MSDW's Marilou Barsam for part two of a conversation on the challenges of developing and realizing value from marketing content. Here, she explains how some simple techniques can yield big results when it comes to re-purposing content for different online properties, as well as reviving great older content.
More about Anya:
Anya Ciecierski, marketing director of CAL Business Solutions and the creator of several group blogs for the Microsoft channel, joins MSDW's Marilou Barsam for part one of a conversation on the challenges of developing and realizing value from marketing content. The source of the most insightful content at an ERP services firm is the firm's subject matter experts, a group that is notoriously challenging to encourage to write. Anya offers her tips for getting the most out of her team, as well as some of the options for making the most of the content she develops, whether it is blog posts, white papers, or other items.
Paul Soliman is one of the newest Microsoft MVPs and the first for business applications in the Philippines. As we learned from our recent profile piece, Paul splits his time between running two businesses, Hacktiv and Raven Global Ventures and helping to organize his country's growing business apps community group, which has grown from single digits to hundreds of members. Paul sat down to discuss his experiences in more depth, including his work experiences at major Dynamics NAV customers in his country and his realization at the possibilities of the Power Platform to transform businesses and careers.
(Editor's note: Due to some audio engineering issues, some parts of the interview have a bit of distortion, but it is still easy to understand.)
Microsoft has noticeably ramped up efforts to offer a path for its on-premises SMB ERP customers on Dynamics NAV, GP, and SL to Dynamics 365 Business Central. Some technical tools already exist to help migrate data to the cloud, and there is a roadmap for more to come. And Business Central partners are armed with favorable licensing conversions and special offers for these existing customers. While many SMB ERP customer will be well suited to a future Business Central solution, others will be best served looking elsewhere. Staying in the Microsoft family, Dynamics 365 Finance and Operations is the logical option for organizations with multi-company, multi-currency, or other complex needs that their current ERP is struggling to fulfill. Some may end up looking at other third party options.
Our guests on this episode, Karen Riordan of Menlo Technologies and Peter Joeckel of TurnOnDynamics walk us through some of the reasons today's on-premises SMB ERP customer may be tomorrow's SaaS enterprise ERP customer - or not.
See also: Peter and Karen's new article on the options that GP customers can consider when evaluating their on-premises GP solution's future.
Editor's Note: This episode is sponsored by Ingram Micro Cloud
Microsoft partners have no choice but to adapt at a time when coronavirus has raised so much uncertainty in the world. But while some firms are facing massive risk, others continue to thrive, engaging their clients and fostering a constructive position in the ecosystem.
To understand more about how partners should face the challenge of marketing during an unprecedented crisis, we're speaking on this episode with Shark Chobot, chief transformation officer at Neural Impact, a sales and marketing consulting firm that applies behavioral economics, neuroscience and persuasion psychology to the customer acquisition process.
On this episode we discuss how partners are adapting to change today, including the impact on the sale, service, and delivery of Microsoft technology, from productivity tools to cloud services to ERP and CRM.
To learn more about today's sponsor, Ingram Micro, and their partner services please visit https://microsoft.ingrammicrocloud.com/dynamics/.
Editor's Note: This episode is sponsored by PowerObjects.
The Power Platform has evolved into a collection of services underpinning everything about Microsoft's Business Applications suite. First-party apps like Dynamics 365 Sales and Customer Service are really Power Apps now, but so are the thousands of custom applications, automated processes, and dashboards built by and for customers.
Our guests on this episode are Avni Pandya, Merlin Schwaiger, and Dave Kuntz of PowerObjects and they will be discussing how organizations that use the Power Platform should approach critical components of any development project like user adoption, app development, and data protection.
They also share lessons from the field about learning how to use tools like Power Apps and Power Automate, mitigating risk, and some success stories.
Learn more about PowerObjects' training on organizational adoption and governance of Microsoft’s Power Platform.
Editor's Note: This episode of the MSDW Podcast is sponsored by Avanade.
Larger enterprises have transitioned to remote work in response to the coronavirus, and it has forced IT managers to re-evaluate their traditional methods for mobilizing, managing, and delivering a successful technology project.
To understand the delivery challenges of an ERP project in today's environment, we speak with David Misakian, delivery management group lead at Avanade. David discusses recently completed and ongoing client work and explains how his teams are navigating the current challenges successfully.
To learn more about how Avanade helps organizations upgrade, integrate and maximize their ERP technology investment visit https://www.avanade.com/en-ca/solutions/business-applications/finance-and-operations.
Frieda Maher of SalesPOD joins us to discuss the her work with organizations deploying or improving CRM systems and processes. One of the key challenges to successful CRM, she says, is establishing a strong relationship between end users like sales reps and the largeyl technical teams that roll out a CRM-based solution. We discuss notable projects like Frieda's work at the University of New South Wales (UNSW), innovative use of Microsoft technology like Power Apps and Teams, and how projects apply agile techniques and Scrum, particularly in the context of CRM.
The MSDW editorial team compares notes once again, and there is nowhere to start but the impact of coronavirus on the Microsoft ecosystem. We reflect on the varied feedback we are hearing from VARs and ISVs of different sizes, independent experts, and customers. And this week is also significant for kicking off 2020 release wave 1 for Dynamics 365 and the Power Platform. We discuss some of the most consequential changes like dual-write for ERP-CRM integration and RPA for Power Automate.
Articles referenced in this episode include:
Microsoft MVP Ed Gonzales (LinkedIn, Twitter)is not a professional developer, but his willingness to dive into new technology has helped him steadily expand his expertise from the Dynamics 365 product line to the Power Platform, Teams, and beyond. He recently told MSDW about his journey to becoming an MVP, with his time spent championing Microsoft tools at his day job while challenging himself with new tech at other times. He documents his latest explorations on his blog, The Flying Polymath, like an increasingly sophisticated bot that pulls in a range of Microsoft technology based on his own exploration and input from others in the community.
This is a special episode of the podcast, sponsored by ClickLearn, the multimedia digital training and documentation software firm.
Joachim Schiermacher, CEO of ClickLearn, joins us to discuss the company's newly announced updates to both their licensing model and partner model.
As Joachim explains, the changes, which include subscription pricing and new partner incentives, are key to the next stage in the company's growth and come at a time when the company aims to expand its reach, both among large enterprises and in the small and mid-sized enterprise sector.
Directions on Microsoft research vice president Andy Snodgrass joins us to discuss Microsoft licensing, cloud transitions, Power Platform investments, and other complex choices that his firm's clients are weighing today.
When your organization has made the decision to move ahead with a Dynamics 365 Finance and Operations (D365FO) project, what should you expect from your implementation partner? What should your internal team be ready to provide? On this episode we talk with two D365FO consultants who have been through the deployment project experience multiple times and have some recommendations on what customers need to know upfront. MSDW contributing expert Satish Panwar and Sukrut Parab, both with Hitachi Solutions America, join us for a discussion of some of the key planning criteria for a new project.
Even if you have been through an ERP project before, there are probably going to be many new challenges with D365FO if it is your first enterprise-scale cloud ERP project. That means the expectations at various project stages will be new, like the need for fewer customizations in many cases. But other demands will be greater, like knowledge of cloud tools and systems, from D365 Lifecycle Services to key Microsoft cloud products like Azure DevOps, Azure Service Bus, Teams, and more.
We also touch on Satish and Sukrut's experiences working with the Microsoft FastTrack team, the promise of the Business Events framework, and other considerations when planning a go-live.
Editor's Note: This is a special episode of the MSDW Podcast sponsored by k-eCommerce.
Louis Mousseau, president of k-eCommerce joins us to discuss the company's recently launched Payment Portal and Payment Extension for Dynamics GP. There are a range of reasons why a GP customer should consider adding e-payment capabilities, even if they don't need e-commerce. Mousseau explains some of the differences between the two, like the fact that e-payments provide benefits on top of fundamental GP accounting features arounds sales and invoicing. We also discuss topics including security, customer experience, and streamlining operations.
The MSDW editorial team was long overdue to recap the headlines of recent weeks, and today's episode touches on a broad range of updates that touch the full range of Microsoft business applications, from products reaching general availability to promises of upcoming investment.
Articles referenced in this episode include:
Why do some CRM-focused projects, probably too many, end with a less-than-satisfying outcome? As our guest, Chuck Ingram, explains, dissatisfaction with enterprise technology is a strange thing. Even when a consulting team leaves a project with all metrics "green", things might not say that way after some time has passed.
Chuck last joined the podcast about 3 years ago. He updates us on his professional path since then, including his new firm CongruentX. As he explains, his new team will take a different approach to CRM projects, with a somewhat different engagement model and different measures of success. He will remain focused on Microsoft Dynamics 365 CRM technology, and we talk about the impact of products like Power Apps and D365 Customer Insights, customer adaptation, and life in the partner channel these days.
Microsoft just released the 2020 release wave 1 plans for Dynamics 365 and the Power Platform. On this episode we talk with Microsoft MVP Malin Donoso Martnes for her perspective on updates coming to the D365 Human Resources (formerly Talent) and Marketing apps.
Malin has worked in the Dynamics CRM and D365 Customer Engagement space for several years, first on the customer side and now as a consultant based in Oslo. We discuss the new features of Human Resources, how to position the application alongside Dynamics 365 F&O and Project Service Automation, the role of Power Automate, and more.
While the Microsoft Power Platform is seemingly everywhere in the Dynamics ecosystem, not all Dynamics ERP partner teams can deliver these cloud services yet as part of customer solutions, especially in the SMB space.
Sven Noomen, founder of Process4People, joins us to talk about his work to build a consulting, advisory, and training business focused on Power Platform services in the Dynamics NAV and Dynamics 365 Business Central ecosystem. He and his team have developed their own reusable IP, along with providing Power Platform services, training partners, and even working with Microsoft at times.
As Sven explains in this episode, deploying Power Platform requires a unique focus and skill set, and many Dynamics partner, especially those serving the SMB market, do not yet have enough expertise to properly guide their clients on all the options.
Mariano Gomez is a Microsoft Dynamics GP expert, but he has also been focusing on the Power Platform for some time – not only learning for his own work but creating walkthroughs, demos, and presentations for the community. And he is often able to tie those Power Platform findings back to GP, as he is doing in a new three-part video series on Power Automate and its new (still in preview) UI flows tool.
On this episode, Mariano discusses his findings from working on a range of Power Platform scenarios, how it impacts his day job as director of technology services at Mekorma, and the implications of these new tools on ownership of older ERPs.
On this episode, our resident online marketing expert Marilou Barsam chats with Marleen De Winter, director of marketing at Integrity Data. They are looking at the recently revealed findings of the 2019 MSDW marketing research study, and Marleen explains how some of those results and trends relate to her teams' efforts and observations in the Dynamics ecosystem.
One such finding points to a notable shift in what Dynamics users expect when they land on ISV websites. Comments from users indicate that as part of their online search and buy process, they are looking for specific information on pricing, more demos and trials, and overall , a clearer roadmap to the right sales contact at your company.
Marleen shares with us how their company has addressed some of these issues. As part of our conversation she discusses how their company undertook a comprehensive home page design with drop-downs and trails pointing to separate product suites, produced demo videos by product specific sales people, added ROI calculators and customer testimonials, and highlighted a strong "Call to Action" to actually bring the user to the appropriate sales contact
Tune in to hear how these changes have improved Integrity Data's online close ratio and get specific tips for your own website.