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The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: Page 1
Aug 30, 2021

Editor's Note: This episode is sponsored by Pendo.

Change is hard when it's not predictable. But replacing or adding to a worker's business applications can also be a comfortable experience when the organization provides adequate preparation and support. 

Our guests on this episode, Hannah Whiteside and John Dorrian of Pendo, discuss some of the ways in which change management is impacting technology adoption today. We discuss some of the typical symptoms of a failed software deployment, including ways to prevent them. And our guests share their views on the different kinds of change management that organizations must contend with, whether human, systems-driven, or even compliance-driven.

And we frame some of those challenges in the context of Microsoft's business software offerings. As Hannah and John explain, apps like Microsoft Power Apps and Teams pose their own unique challenges and patterns of adoption.

Show Notes:

  • 2:00 - How to position the role of organizational change management in today's business applications landscape
  • 4:45 - The risk of too many tools, both official and rogue acquisition
  • 8:45 - How to look at adopting Microsoft's commercial software from a change management perspective
  • 11:45 - The danger of gut feeling vs data-driven decisions with organizational change
  • 15:00 - Is Power Platform's flexibility an added challenge for adoption principles?
  • 19:15 - How to measure for process efficiency according to app usage
  • 22:30 - How to gently guide users away from their legacy systems with user-driven analytics
  • 28:15 - The role of system integrators in advising on app usage and adoption
  • 30:00 - How one Power Platform champion's team and dev group is changing from gut feel to data-driven evaluation of apps
  • 32:00 - Why discovery work ought to become a thing of the past in service engagements
  • 35:30 - Where compliance needs fit into Pendo's story
  • 39:30 - Other scenarios in which change management becomes critical, like M&A

For more information on how to overcome user adoption challenges on your employee-facing applications, https://pendo.io/digital-adoption.

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