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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: May, 2024
May 20, 2024

Julie and Jason took the Biz Apps Classroom to Denver to talk training and learning at DynamicsCon Live 2024. Our guest on this live, in-person episode is Nick Doelman, a Microsoft MVP and former Microsoft employee.

AI was all over the conference, and we start by taking on the question of Microsoft Copilot's role in developing Microsoft technology training. Nick shares his perspective on the strengths and weaknesses of today's tools for creating learning plans, classroom training, and self-learning activities. His experiences point to Copilot as a tool, not a solution, and he explains why he still has trust issues with the technology.

Nick also shares a recent experience of asking Copilot to develop a syllabus for a client. He had to balance the potential time saved, the skills a Microsoft consultant needs to properly review such AI output, and the risks of some people leaning too heavily on these tools. 

Resources: 

May 10, 2024

What can Copilot do for the average business user? Julie and Jason turn on screen sharing in this video-enabled episode to examine some of the basics of interacting with a Microsoft Copilot.

 

Conference season has begun, and attendees will find a bounty of sessions focused on AI. But organizations will have to consider two key questions as they decide to embrace AI and Copiilot in general: how to identify useful AI-enabled scenarios and how to use them effectively and responsibly.

 

As Julie shows us in this walkthrough, great results are not guaranteed with an AI copilot interaction. Prompts matter, as does the user's critical eye toward the results. In this episode we explore not only prompts and responses, but the importance of language choices and how to adapt your approach during an AI interaction to get the ideal outcome.

 

Resources:

May 3, 2024

This episode is sponsored by Evenica.

 

Public sector organizations use Microsoft Business Applications for a broad range of solution needs, and the latest advances in Dynamics 365 Commerce have empowered municipalities and other government entities to transact and interact online in a compelling new ways.

 

In a recent panel discussion, Kelly Mazur of Microsoft partner Evenica led a discussion about what’s possible for municipalities today when they leverage the full capabilities of Dynamics 365 and Power Platform, including commerce.

 

Topics include:

  • Evenica's outlook on Commerce in public sector
  • How well Dynamics 365 Finance and Operations apps (including Commerce) fit in public sector organizations
  • Unique commerce-related challenges of public sector and local governments
  • Commerce in portals scenarios
  • Easing the pain of RFPs

 

A message from Evenica:

Over the past 20 years Evenica has defined Commerce as a category and become one of the leading implementers of Dynamics 365 Commerce. They work with Microsoft customers across each major industry to create synergy between transactions and interactions. You can learn more about them at Evenica.com

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