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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: August, 2022
Aug 24, 2022

The delivery of sales-related technology solutions never stops evolving, and our guest, Chuck Ingram of  CongruentX, believes advances in conversation intelligence are poised to become a critical piece of the puzzle for sellers. One of the things that makes conversation intelligence so interesting, Chuck explains, is how quickly the segment has emerged and impacted organizations, with specialist vendors taking market share while the CRM behemoths like Microsoft also step up their offerings.

Chuck explains why his team sees promise across the conversation intelligence landscape, including with Viva Sales, Gong, and in Microsoft's vision around applying Nuance's tools in contact centers and beyond. Momentum in this area has also influenced how CongruentX delivers its services, including an evolving subscription model and new thinking on relationship management thanks to the addition of CRM thought leader JC Quintana.

Show Notes:

  • 1:30 - What the CongruentX team is working with clients on today, including refining their subscription model
  • 3:45 - The evolution of service delivery in the Microsoft channel with better monitoring of key metrics and outcomes
  • 6:45 - What excites Chuck about conversation intelligence tech in sales scenarios, both from Microsoft and other vendors
  • 10:00 - How buyers should evaluate their technology options for conversation intelligence
  • 13:00 - The importance of bringing JC Quintana to the CongruentX team and the influence of his expertise in building better relationships
  • 15:45 - How will Viva Sales fit into the conversation intelligence landscape
  • 18:30 - Microsoft's efforts to integrate Nuance into CRM scenarios
  • 21:00 - CongruentX's framework on getting started with conversation intelligence

More from CongruentX:

What DialoguePrime for Viva Sales Does:

  • Collect unstructured data such as emails and conversations via Microsoft Viva Sales.
  • Identify relationship elements of your conversations that need attention, no matter the channel you use to interact with them. Conversational analysis identifies keywords that represent potential relationship deterioration that often leads to customer churn.
  • Evaluate the sentiment of customer conversations and suggest next action to manage customer expectations and build stronger relationships.
Aug 17, 2022

Editor's Note: This episode is sponsored by TIE Kinetix.

 

No two companies follow the same path to modernizing their supply chain, but successful supply chain transformation projects share some important characteristics, says our guest Dave Mazur of TIE Kinetix.

 

The decision to move ERP to the cloud is one example of a critical moment for many organizations, representing an opportunity to embrace broader changes in both tools and processes. That includes digitizing documents, improving inter-company transactions, and developing ways to adapt to future changes in the supply chain.

 

Show Notes:

  • 1:30 - A broad view of what it means to digitize a supply chain
  • 4:30 - How much paper and manual work still exists in companies today?
  • 6:30 - What are typical ways for companies to become inefficient?
  • 9:00 - Who is leading a supply chain transformation initiative?
  • 13:00 - Supply chain technology improvements and the connection to process modernization
  • 15:00 - The types of team members needed on a transformation project
  • 16:30 - The impact of change on trading partners
  • 18:30 - More recommendations on successful initiatives
  • 22:00 - How to keep the momentum for embracing modern tools over the long term

 

A message from TIE Kinetix:

For more information on how TIE Kinetix helps Microsoft Dynamics customers digitize their supply chains, please visit TIEKinetix.com or check out their Starter's Guide to Digital Supply Chain Transformation on MSDW.

Aug 5, 2022

Is your company preparing to implement permissions in Business Central but doesn’t quite know where to start? Or have you already implemented permissions, but they aren’t quite working as planned? In this discussion with Cari Corozza and Cynthia Priebe of New View Strategies, we discuss a start to finish approach to implementing permissions in Business Central. Cynthia and Cari share real-life stories on why implementing permissions should be more than IT project.

Learn more:

Aug 3, 2022

Editor's Note: This episode is sponsored by Netstock.

 

Netstock CTO Barry Kukkuk and his co-founders wanted to bring advanced inventory management capabilities enjoyed by enterprises to the SMB market. It was a business opportunity for sure, but democratizing these tools by using new pricing enabled by cloud computing and SaaS business models was also part of the team's ethos, he explains. After all, who wants a business landscape controlled solely by the Amazons and Walmarts of the world?

 

On this episode we discuss the modern capabilities in supply chain software, starting with big data and its accessibility for SMBs. Barry also discusses the lessons that Netstock customers have learned since 2020 about managing changing trends in demand forecasting, stock models, and inventory management. The idea of "future-proofing" a supply chain can take a lot of forms today, with opportunities ranging from supplier performance management to near-shoring to tools that build better vendor and client relationships.

 

From Netstock: Unlock the data in your ERP and drive smarter supply chain decisions. Learn more.

 

Show Notes:

  • 1:15 - The founding of Netstock
  • 4:15 - Bringing more advanced computing tools to the SMB space
  • 6:00 - The impact of the pandemic on inventory management
  • 8:30 - Planning mistakes organizations made in the start of the pandemic
  • 10:00 - What supply chain professionals know about today's supply and demand planning tools
  • 13:30 - What signs are businesses seeing change in their demand forecast today?
  • 17:00 - How Netstock's clients are adapting to optimize supply chains today?
  • 19:45 - Planning for new capabilities based on customer needs, trends
  • 21:30 - How supplier performance influences planning
  • 25:00 - How supply and demand planning influences customers
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