Do you truly need Internet of Things (IoT) capabilities? Does the definition that marketers are feeding you even accurate?
Joining us to make sense of the technology and nomenclature is Nucleus Research analyst Joseph Mathias, author of the provocatively titled report Cutting Through the IoT Hysteria. Mathias and MSDynamicsWorld editor Jason Gumpert explore:
Be honest: why are you implementing CRM? To make relationships smoother, which serves both you and the customer, or to make transactions smoother, which serves just you?
Customers know the difference, says JC Quintana. He is author of CRM to the People; also Speaking Frankly About Customer Relationship Management, and the upcoming Serious Relationships: The 7 Elements of Successful Business Relationships due out in June.
JC is the founder and president of the Corporate Relationship Group, which helps companies resolve business relationship challenges; and before launching his company, was the Global Head of Customer Strategy Innovation with Hewlett Packard. Most recently, he delivered the customer keynote at eXtreme Lisbon, and he’s here to tell us more about customer strategies:
This time, a Dynamics download from Summit EMEA 2017 and eXtreme365, plus the fate of AX 2012 R3, NAV "Tenerife", and no kidding, D365 Cannabis.
Among the stories:
As the Dynamics community moves through a new series of conferences for Dynamics 365/CRM, 365/AX, 365/NAV, and GP communities, the channel is suddenly awash in roadmap updates and an expected (but still sudden) surprise from Adobe and Microsoft.
If AXMentor’s inaugural Evolve event in early March served to “take a temperature” of Dynamics 365’s early health, it appears strong.
With customers (and partners) still trying to understand the future of their Dynamics AX and Dynamics CRM investments, AXMentor planned to answer their questions.
The company's product manager Deborah Wittich and marketing & sales manager Amir Khoshnayati join us to recap of the event, which focused on and helping companies understand the future of their Dynamics AX and Dynamics CRM investments; and charting their transition paths to Dynamics 365. Our guests describe an air of both caution and enthusiasm.
Among the highlights:
It has been an exciting few weeks of news in the Microsoft Dynamics channel, with acquisitions (Arbela absorbing Integral USA), product news (Dynamics 365 for Operations on-premise), and expectations around new CRM SMB announcements to come.
Newly awarded Microsoft MVP Steve Mordue has never shied away from the challenging issues that partners face both in their day to day work and in long term business planning. A veteran of the Salesforce ecosystem who transitioned his consulting business to Dynamics CRM several years ago, Mordue now runs RapidStart CRM, an ISV that offers tools that improve user adoption of Dynamics 365.
As we move deeper into 2017, Dynamics 365 professionals are awaiting the next phase of the suite’s position in the CRM market, namely with its planned SMB, or “Business Edition,” sales and marketing apps. Once a skeptic, Mordue says he has been won over by Microsoft’s efforts on the buildout of these apps so far. But questions remain, among them:
With Dynamics 365 for Operations, “shiny new things” come fast and furiously. It’s up to implementation partners to make sure they’re stand-up ready for customers, says Eamon O’Toole, Senior Manager of CRM Solutions with BDO Canada,
O’Toole is a 15-years CRM-industry veteran, who is enthused by some of the apps around Dynamics 365. When he began his CRM career, there were much broader release windows in which features were static for years at a time. Now, new features evolve in the middle of an implementation.
Some of the topics Eamon discusses with MSDynamicsWorld editor Jason Gumpert:
Today we chat with Bob McAdam, program manager for GPUG and organizer of this year’s GPUG Amplify event. Amplify is in its second year and it is one of the few user-facing events of the spring. With Convergence now long gone, we discuss topics including:
Nothing signals an interesting week more than a police presence. Join us for a recap of compelling Microsoft Dynamics stories. Among the topics we cover this time:
Chuck Ingram knows CRM like few do. He has worked with it before it was even called CRM in the late ‘90s, and worked at Microsoft for eight years in CRM, and is now the Dynamics practice director for Tribridge.
He observes "It certainly feels like perpetual on-premises will be an exception rather than the rule,” now that Microsoft Dynamics CRM 2016 on-premises will move ahead to become "Dynamics 365 (On-Premises)".
Ingram walks us through Tribridge’s experience and observations of the Dynamics CRM to Dynamics 365, be it on-prem, in the public cloud or somewhere in between.
Among his observations:
A momentous couple of weeks in the Microsoft Dynamics channel, both within Microsoft and in the channel, as partners roll up their sleeves and put the 2016 tornado of solutions to work.
"I am going to laugh when my kids complain that Dynamics 365 marketing dominates the home page and marketplace on their Xbox."
So says Jeff Frye, a veteran Microsoft Dynamics GP user, whose colorful comments consistently challenge the official word on the future of Microsoft technology. Frye has experience on both the customer and partner sides of the ERP ecosystem and he is now a systems analyst with Nashville, Tenn.-based Hunt Brothers Pizza, a deeply-entrenched Microsoft Dynamics GP environment with 7,000+ locations.
Jeff has much more to say about Dynamics GP's status and future, and he joined us to share his wisdom and shoot-from-the-hip commentary:
It's a lively conversation.