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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Now displaying: Page 1
Jun 22, 2018

On this episode we welcome back Jeff Bacon and Elliot Fishman of Catapult ERP. Elliot recently published a two part piece on MSDW that explains how his firm will adapt its business model to serve clients in a SaaS era that no longer aligns with older time and materials or fixed price models for services delivery. Cloud adoption, a preference for subscription pricing, and a trend away from customization in favor of packaged add-on solutions all lead Fishman and Bacon to the conclusion that services firms that want to survive in this era must rethink their engagement model from the ground up.

Show notes:

  • 2:00 - The changing tendencies of the customer engagement model – from upfront investment to consumption
  • 5:45 – Software deployment as a risky enterprise for customers (historically)
  • 10:00 – Where's the risk today?
  • 12:45 – Are Dynamics 365/CRM and NAV customers trending toward standard ISV solutions?
  • 17:30 – How digital engagement is driving decisions.
  • 22:15 – The challenge of creating meaningful career paths with the right skills but accessible to more people.
  • 25:40 - How does a partner help clients understand the difference between older and newer engagement models.
  • 27:45 – What a SaaS model ought to mean for a reallocation of resources
  • 32:00 – Highlights of the eight point plan – the executive level
  • 36:00 – Can a new model empower customers and service providers?
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