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The MSDW Podcast

The MSDynamicsWorld.com (MSDW) podcast explores news, ideas, and events in the Microsoft Dynamics ERP and CRM community.
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Oct 18, 2016

Microsoft finally unveiled Dynamics 365 last week, just ahead of the user group Summit conferences. They also updated Dynamics ERP and CRM customers on their respective products’ roadmaps, and what 365 will mean for each one.

There was a lot to take in at the event, and we cover a lot in this podcast including:

  • Microsoft’s new intelligence apps, wherein Microsoft takes aim at Salesforce with new pricing, analytics expertise on display in Dynamics 365.
  • On-premise options related to the rapidly-changing D365 plans. Your on-prem solution for AX might be AX 2012.
  • Microsoft readies Dynamics 365 customer engagement apps with added analytics and new partnerships for customer service and lead intelligence round out next wave of offerings.
  • Dynamics 365 for Operations: Microsoft reveals AX 2009, 2012 upgrade tools, roadmap
  • Not one, but two new Dynamics 365 user groups.
Oct 7, 2016

The CEO of RapidStart CRM calls himself a “Dynamics 365 Fighter Pilot.”

Steve Mordue has enthusiasm for progress. You won’t find the cloud CRM veteran, ISV and blogger trying to cling to sunsetting products and last decade's sales models.

Steve is the author of such provocative posts as Dynamics 365 – The Irresistible Force meets the Immovable Channel, a subject he talks about in this week’s podcast. He also shares his wisdom about:

  • The future of Dynamics CRM. Is there one, post Dynamics 365?
  • Partner-to-partner relationships. Microsoft is pushing them for a reason; can you be an expert in all things Microsoft? And what’s behind partners’ hesitation?
  • Why the CRM channel should expect an uptick of acquisitions in 2016.
  • Is the channel making a dent in Microsoft’s market share?
  • Why ERP and CRM partners must “sing together" or risk losing out to a shifting software sales landscape.
Oct 3, 2016

Two weeks of compelling Microsoft Dynamics stories, including intelligence from both Directions 2016 and Ignite. Among this week’s topics:

  • Directions 2016 North America, where Microsoft asked NAV partners to embrace the differences of the Dynamics 365 opportunity (and clarifies why there is an opportunity)
  • Microsoft’s quiet AI revolution is over now that artificial intelligence is practical and in use by customers like Lowe’s and the NFL. And Surprise! Microsoft has built an Azure-based supercomputer to manage it all.
  • Several intriguing guest columns. The topics:
    • Is your CRM an enabler or enemy for your sales team?
    • Why there is no credible AX integration framework from Microsoft, and what to do.
    • Three reasons why the cloud may not be for your organization. Think capex versus opex – maybe your organization is not the subscriber kind.
Sep 26, 2016

Two weeks of compelling Microsoft Dynamics stories.  Among this week's topics:

  • reIMAGINE 2016, the Dynamics GP conference. What exactly is GP "Next," and what partners think of it, good and bad
  • Early pricing details for Dynamics 365 - incentives for choosing plans over apps
  • Microsoft's giant HP win and more
Sep 16, 2016

He’s a Dynamics GP veteran, author and even humorist, and he’s has co-written the Microsoft Dynamics GP 2016 Cookbook.

This week, Fastpath Director of Client Services Mark Polino tells us about his new book, the Microsoft Dynamics GP 2016 Cookbook - Second Edition, co-authored with Ian Grieve and available directly from Packt Publishing or from Amazon. Somewhere between editions he found time to write the free Undead Guide to Dynamics GP Summit (among others), and at the Summit he’ll deliver a talk called “Naked and Afraid: GP Security.”

There’s 55 pages of new material in this cookbook update, meaning quite a lot that’s new. In the podcast, Polino talks about:

  • “GP Hacks,” a new chapter devoted to clever work-arounds by actual users.
  • When to surrender your hack and seek a third-party solution.
  • Do GP experts still get jazzed by new editions?
  • What excites Polino about 2016, and what would he like to see in the next release?
  • Are you poking a hole in your firewall by using OData from a remote location? Yes, but you should use it anyway.
Sep 6, 2016

A week of compelling stories from the Microsoft Dynamics channel, among the stories:

Aug 29, 2016

Your solution on a Dynamics NAV menu – perfect. But it has to have broad utility and proven pay-off, says Bob Monio, Director, Global Alliances at Lexmark International, Inc.

Then, how do you find and support partners? And what new demands do NAV 2017 and Dynamics 365 place on you?

Monio joins us to navigate the complexities. He will discuss:

  • Lexmark’s “glove-in-hand” partnership with Microsoft for a partnership in financial process automation solution.
  • How ISVs can grab Microsoft’s attention; a killer app is just a start, is it mature?
  • How Lexmark’s SaaS-based Invoice Capture Service (ICS) is built into Dynamics user interfaces for enterprises of all
  • The costs savings of AP automation. Hint: saving 80% of $15/invoice = just $3/invoice.
  • How this ISV will manage both NAV 2017 and Dynamics 365; Lexmark has been down the road of on-premise vs. cloud before, and is willing to advise partners.
  • Microsoft’s mandate to provide consistent value, and tasks ISVs to provide continuous savings.
  • Making the freemium model payoff: What’s the “breaking point” at which it drives subscriptions? (Hint: Research and guidance from Microsoft are two factors.)
Aug 22, 2016

A week of compelling stories. AX on Azure, NAV Extensions excitement and dismay, the Common Data Model preview for PowerApps, and why is marketing automation sitting on the shelf?

Among this week’s topics:

Aug 12, 2016

Dynamics AX cannot have enough add-ons: perhaps you need retail store pack-and-ship, or, advanced product lifecycle management. There are ISVs by the hundreds to choose from—but proceed with caution.

Don Riggs joins us to navigate the complexities. He’s a 13-year Dynamics AX veteran, currently Sr. Director AX Applications Architect, enVista Corporation, and a much-sought expert in the AXUG community.

Don will discuss:

  • Why ISV products are often bought but not implemented.
  • The qualities to look for in an ISV partner. Hint: what is their commitment to the AX product? What is their roadmap?
  • What are the partner’s responsibilities in an implementation, or for support?
  • What are the long-term risks and hidden costs?
Aug 4, 2016

Paul Greenberg is leading CRM analyst, the managing principal of The 56 Group LLC, author of CRM at the Speed of Light (now in its fourth edition and dubbed “The Bible of CRM”), author of the upcoming Commonwealth of Self Interest, and he practically hosted Microsoft’s June “Customer Driven” online event.

He joins us for the MSDW Podcast to share his latest views on issues and topics including:

  • “Customer driven” need not mean “customer obsessed”: customers don’t need to love you, they must want to continue to do business with you.
  • Does customer culture trump technology (like CRM)?
  • Self interest drives both the customer and companies; for companies, it is a key strategy.
  • Microsoft aspires to offer more than a platform, but the “matrix within” a business (and how the LinkedIn acquisition can help achieve that).
  • Why e-commerce is not the fourth pillar of CRM – but it can’t be missing.
  • Is there a worthwhile e-commerce vendor for Microsoft to acquire?
Jul 25, 2016

An interesting week! Microsoft released pretty good earnings driven by Commercial Cloud, the new Common Data Model and Azure Security hitting general availability. Plus, some interesting vertical-specific cases in fintech, food & bev (and government), and in

Among other stories we’ll discuss:

  • more WPC download
  • the Common Data Model
  • Microsoft’s not-bad earnings Q4 2016 (this year’s big hit: Windows 10 revenue deferrals)
  • Azure Security Center generally available, promises real-time threat response
  • CRM for banking and financial service
  • How Alfa People scored a 10-year deal with the New Hampshire Liquor Commission to run Dynamics AX 2013 R3 and POS
  • Retail Realm’s and Retail Hero’s alternative to the sunsetting Microsoft Dynamics RMS. It’s not a Dynamics product, but it fills a void and was crafted by two long-time Microsoft partners.
Jul 18, 2016

With Microsoft’s World Partner Congress (WPC) just wrapping up, we look at what Dynamics partners are facing in the year ahead, what adjustments they need to make (and Microsoft will make) for Dynamics 365, Cloud and the new AppSource.

Among other stories we’ll discuss:

Jul 8, 2016

This lively discussion with Andrew King, Managing Director of WebSan Solutions begins with successful versus unsuccessful implementations. Then we steer into Microsoft product direction, both good and bad.

Among the provocative topics we cover:

  • Why the out-of-the-box promise of cloud is a mythical unicorn.
  • How much of systems that talk is owed to Microsoft ad how much is partnered services?
  • How data cleanup, not just integration, is key to successful implementations.
  • Office 365: Just a “side order of fries” for resellers, or the key to winnig long-term customers?
  • Partners and Madeira (or “Baby NAV”): “You want me to sell what, for how much?”
  • Microsoft knows how to sell software, but is it out of touch with how partners run profitable businesses?
  • Dynamics 365: Competitive with CSP solutions? Configurable or fixed-functions at a fixed price?
Jun 17, 2016

They look similar – even under the hood. But don’t mistake Project Madeira for Dynamics NAV 2016, two NAV veterans say.

Joining us to distinguish Dynamics NAV from Project Madeira – and to make sense of the upgrade strategies and Extensions – are author, consultant, educator, and NAV MVP Mark Brummel, and Andrew Good, CEO of Dynamics NAV partner firm Liberty Grove Software.

Among the provocative topics we cover with them:

  • If Project Madeira is a Dynamics NAV “cousin,” how does it resemble Dynamics GP instead?
  • What is the partner opportunity with Project Madeira? Think upgrades, volume sales, simple implementations.
  • The open source difference. Don’t expect the same customizability with Project Madeira that you’ve enjoyed with Dynamics NAV.
  • NAV and Madeira Extensions. Why are they a plus, but how do they restrict partners from delivering tailored solutions?  

Want to be heard on our podcast? We are always interested in a good story, idea, or accomplishment.

A significant product release, partnership, or merger. Your take on a trend like the move to the cloud, or Dynamics CRM product direction. Your thoughts on Microsoft's partner programs - are they enough? Too little? Just right for your busine

If you've got an idea for a MSDW Podcast feature write to us directly. We are Jason Gumpert, editor, at jgumpert@msdynamicsworld.com, or, Dann Maurno, assistant editor, at dmaurno@msdynamicsworld.com.

Until next time, thanks for listening!

Jun 12, 2016

In this week's MSDW Podcast, we look at plans for Dynamics GP’s release cadence, the sunset of Management Reporter for Dynamics GP, Microsoft’s GigJam preview, CRM data quality, your role in improving Dynamics AX.

Among the stories:

 

Do you have a tip, a great story idea or a podcast episode suggestion? Then write to us directly. We are Jason Gumpert, editor, at jgumpert@msdynamicsworld.com, or, Dann Maurno, assistant editor, at dmaurno@msdynamicsworld.com.

Until next time, thanks for listening!

Jun 3, 2016

That’s right – with no code whatsoever, it’s possible to use Microsoft Dynamics CRM to create powerful business solutions for sales, service, marketing, and social.

Joining us to tell us all about it is TheCRMWiz – he is Dynamics CRM MVP Nicolae Tarla, a Senior Manager withKPMG Canada, and author of Microsoft Dynamics CRM 2016 Customization – newly released by Packt publishing and available from Packt and Amazon at $35.99

Among other things we’ll hear

  • How CRM 2016 can be seamlessly embedded into various productivity tools (like Office 365 and Outlook)
  • Will your customizations hold up in a Dynamics CRM upgrade?
  • How to customize Dynamics CRM to integrate with OneNote
  • What you can and cannot do to customize your Dynamics CRM installation, and where you’re better off using, for example, PowerApps.
May 23, 2016

In this week's MSDW Podcast, we look at Dynamics NAV development changes, the new Power BI Solution Templates, Excel for Dynamics GP, managed services for B2B integration, the void of Dynamics AX talent.

Among the stories:

Plus: More partner announcements.

Do you have a tip, a great story idea or a podcast episode suggestion? Then write to us directly. We are Jason Gumpert, editor, at jgumpert@msdynamicsworld.com, or, Dann Maurno, assistant editor, at dmaurno@msdynamicsworld.com.

Until next time, thanks for listening!

May 15, 2016

In this week's MSDW Podcast, we look at industry buzz, partners joining forces, Microsoft’s Solair acquisition, and opportunities for better B2B integration.

Among the stories:

Plus: More partner announcements.

May 15, 2016

In this week's MSDW Podcast, we look at industry buzz, partners joining forces, Microsoft’s Solair acquisition, and opportunities for better B2B integration.

Among the stories:

Plus: More partner announcements.

May 6, 2016

So now there’s a Dynamics CRM Project Service solution. But there’s also a Microsoft Dynamics AX Service Industries solution, and of course, Microsoft Project Online.

No, they are not the same, says our guest Andy Yeomans, US Director of Business Development for SAGlobal. Microsoft didn’t just cut-and-paste Dynamics AX capabilities into Dynamics CRM.

Which makes sense for you depends upon three questions (which Andy answers in the podcast):

  • Who is the buyer or executive sponsor, within the organization? Hint: Finance favors Dynamics AX, sales and marketing favors Dynamics CRM.
  • What is the organization's overall business application strategy? To consolidate or find a best-of-breed solution?
  • What functionality would support the business processes in scope? Start by defining your processes, then, the choice will be clear.

You will learn about:

  • Microsoft Project. When is/isn’t Microsoft’s classic application good enough? Do you need it in addition to Dynamics CRM or Dynamics AX services capability?
  • Which industries favor the Dynamics CRM or Dynamics AX solutions. One suits white-collar professional services, the other favors manufacturing.
  • What to expect from Dynamics CRM Project Services. You can expect Microsoft’s cloud first/mobile first and Internet of Things initiatives to shape development of this product.
May 1, 2016

MSDynamicsWorld.com editors Jason Gumpert and Dann Maurno bring you a recap of the headlines of the week on MSDW, from product news to new research, upgrade strategies, the future of SCM, and more. 

Apr 25, 2016

It has been six months since Microsoft rebooted the MVP program to be more regional, and less solution-specific. What do MVPs think of that? How is it working?

Two MVPs will tell us. They are Mariano Gomez, a senior software developer with Mekorma, and Mark Polino, director of client services with Fastpath.

They’ll also weigh in on –

  • How does it sit in the Dynamics family? What’s the partner opportunity, and how realistic are upsells to Dynamics NAV or Dynamics GP?
  • MPN Competencies. Microsoft is doing away with 12 partner competencies and replacing them with cloud competencies. Is this a boon or a burden for partners?
  • Microsoft Q3 2016 earnings. They were, frankly, a little soft and short of marks. But how did Dynamics and cloud earnings stack up? And when will the company shake the Windows Phone albatross? (Should it?)

Want to be heard on our podcast?

We are always interested in a good story.

A significant product release, partnership, or merger. Your take on a trend like the move to the cloud, or Dynamics CRM product direction. Your thoughts on Microsoft's partner programs - are they enough? Too little? Just right for your business?

If you've got an idea for a MSDW Podcast feature write to us directly. We are Jason Gumpert, editor, at jgumpert@msdynamicsworld.com, or, Dann Maurno, assistant editor, at dmaurno@msdynamicsworld.com.

Until next time, thanks for listening!

Apr 18, 2016

In this week’s podcast, we look back at an exciting week of product and partner channel news.

Among the stories:

  • Microsoft Envision 2016 – what is the takeaway? Microsoft aimed for something different, did it achieve that? And was it enough to attract attendees?
  • Project Madeira – what is different about this Dynamics NAV-based cloud offering? And why is it not Dynamics NAV?
  • Sunsetting MPN competencies – why all of a sudden is Microsoft doing away with 12 Microsoft Partner Network (MPN) competencies, and in such key areas as CRM and mid-sized business?
  • A roundup of Microsoft Dynamics partner news, from companies like Merit Solutions with Dynamics AX solutions for Life Sciences companies, SBS Group and its partnership with Progressus for professional services companies; K3 Software Solutions and its Dynamics AX-based ax|is fashion; and StratusLIVE LLC with its Dynamics CRM-based fundraising solution.
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