With Dynamics 365 for Operations, “shiny new things” come fast and furiously. It’s up to implementation partners to make sure they’re stand-up ready for customers, says Eamon O’Toole, Senior Manager of CRM Solutions with BDO Canada,
O’Toole is a 15-years CRM-industry veteran, who is enthused by some of the apps around Dynamics 365. When he began his CRM career, there were much broader release windows in which features were static for years at a time. Now, new features evolve in the middle of an implementation.
Some of the topics Eamon discusses with MSDynamicsWorld editor Jason Gumpert:
- Why larger companies are no longer cloud laggards – nor are the risk-averse healthcare and public sectors.
- Field service options: Between the FieldOne acquisition and Dynamics 365’s scheduling engine, which suits break/fix situations like HVAC, and which suits other industries?
- Internet-of-Things (IoT) readiness: When this is a job for CRM, and when it is not.
- Workforce management and allocation: Has Microsoft finally embraced Human Capital Management in a stand-up application?
- The changing partner opportunity: With shorter and less-complex engagements, partners add value in governance and vetting as much as in implementation.
- Why partners can expect 2017 to be a year of continual excitement, and 2018 one of stabilization.